Manzana Case

Technology & Operation Management, GSM 430 Case Analysis kernel: Manzana amends is a property insurance company that operates by dint of a network of branch offices. It does not remove in a flash with the existence but with independent agents who in return deal with the customers. Agents select Low turnround time and fast transmutation rates. sign analysis of the blink of an eye suck mental act figures of Fruitvale branch at Manzana Insurance indicates declining clamss, poor operating surgical operation and advancement of contender Golden Gates. Further analysis was conducted to sour for to the core of the conundrum the management is facing and consequently, provide recommendations on how to go astir(predicate) these issues. Issues: * Low and declining Profits: During the first quarter of 1991, thither was profit loss of ($ 174,000) which declined even further in the second quarter to ($121,000) (Exhibit 1). Reasons may include: * collect to high turnaround multiplication (TAT) * Calcu slowly by management to be 8.

2 days * Causes agents to refer clients to other companies * Causes congestion and increased assembling of policies * Due to reduced bod of renewals (low renewal rates) because of increased volumes of latterly renewals * Due to focus on new policies only * Due to late policies * Late RERUNs amount to 99.67% of come in late requests processed in 1991 which means it has a ove rlarge come to on total late requests proce! ssed. * Poor performance and susceptibility * Processing issues: * wrong prioritization of policies * Emphasis on RUNs and RAPs and less on RAINs and RERUNS (although RAPs and RERUNs amount to 38.42% and 44% respectively of total requests processed as compared to only 13.33% RUNs and 9.64% RAINs. * uneven workload distribution and uneven responsibilities * understaffing (underutilization) at certain areas * low conversion of RAP to...If you want to attempt a full essay, order it on our website: OrderCustomPaper.com

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